-‌‍‍‍‌‍‍‌‌‍‍‍‌‍‍‍‍‌‍‍Sony corporation 1- Identify current operations and quality

-‌‍‍‍‌‍‍‌‌‍‍‍‌‍‍‍‍‌‍‍Sony corporation 1- Identify current operations and quality management challenge(s) facing the organization’s / company’s sector. The design quality of a product (PlayStation 5): -Performance, durability, reliability, features, serviceability, reputation, and aesthetics. -ISO 9001 2- Identify your chosen operations and/or quality management challenge (a real issue or potential issue). Sony corporation decided to enter the market during the pandemic period, taking advantage of lockdowns leaving Xbox behind. However, the demand was too high for the company. Furthermore, the firm couldn’t prevent the scarcity of a specific “chip” that is used to produce PS5. In fact, the firm is still struggling to keep up with demand and it will be for the entire 2022. Lacks in: Strategy, Control and planning (long, medium-term planning), Forecasting demand and Capacity management. All these factors brought disruption i‌‍‍‍‌‍‍‌‌‍‍‍‌‍‍‍‍‌‍‍n supply chain management. 3- Identify potential operations and quality management industry and academic research that may be of value in exploring the challenge using a range of credible sources. -Lean management (an approach to managing an organization that supports the concept of continuous improvement, a long-term approach to work that systematically seeks to achieve small, incremental changes in processes in order to improve efficiency and quality. … Eliminating all waste in the business processes). -Six Sigma 4-Identify potential continuous improvement within organizations, industry and academic research that may be of value in exploring the challenge using a range of credible sources. -The company should start to manufacturing the chip itself (which is used to make PS5). -Total quality management(TQM) as a culture to bring continuous improvement in each department of the firm. THANK YOU SO MUC‌‍‍‍‌‍‍‌‌‍‍‍‌‍‍‍‍‌‍‍H

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